What is the perceived satisfaction by users (students and facilitators) of the digital learning and assessment platform? (Measured via usability survey instrument)
IT Electronic Learning / Computer-Based Assessment Coordinator
Focus Areas:
Reliability
Efficiency
User satisfaction of ELA
KPIs:
KPI 1 – 90% Digital Learning Platform Adoption Rate Definition: The percentage of faculty and students using the Learning Management System (LMS).
KPI 2 – 10% Improvement in Student Learning Outcomes The percentage increase in student learning outcomes as measured by assessments and evaluations.
KPI 3 – 95% Faculty Satisfaction with Digital Learning Support
KPI 4 – 95% Student Satisfaction with Digital Learning Experience
KPI 5 – Technical Support Response Time Target: 2 hours response time to technical support requests.
KPI 6 – Digital Learning Platform Uptime and Reliability Target: 24-hour availability and accessibility of learning platforms.
KPI 7 – Quality Assessment and Evaluation Ensuring assessment content and data meet established quality standards.
